Customer Service Policy

This Customer Service Policy applies to all customers accessing and purchasing products through our official website. It aims to standardize the shopping process, clarify service standards, and protect the legitimate rights and interests of every global customer. We adhere to the principles of transparency, fairness, efficiency and sincerity in all services, ensuring every shopping experience is safe, convenient and worry-free. All policies stated below are universally applicable to all orders without hidden restrictions or additional hidden charges.

1. Order Processing & Shipping Service

All orders placed on our website will be processed and arranged for shipment in an efficient manner. Our standard order processing and shipping window is 1 to 3 working days. During peak shopping periods or seasonal promotion cycles, order processing may encounter slight delays, but we will always arrange shipment as quickly as possible to minimize customer waiting time.
We provide free global shipping services for all products across the entire site. There is no minimum order quantity requirement, and every valid order can enjoy free shipping benefits. Customers are not required to bear any shipping fees, handling fees or logistics surcharges of any kind. We cooperate with mature global logistics systems to ensure stable and safe product transportation. The standard delivery time for all orders is 6 to 12 working days after shipment, covering most regions around the world.
In consideration of the tariff costs that customers may face in cross-border shopping, we solemnly promise that all tariff expenses incurred during product transportation will be fully undertaken by our store. Customers do not need to pay any additional tariffs, customs clearance fees or related miscellaneous fees. The final price displayed on the product page is the only expense that customers need to pay, realizing zero additional cost for cross-border shopping.

2. Payment & Currency Specification

To unify the transaction standard and optimize the shopping experience for global customers, especially American users, all transactions on our website are settled in United States Dollar (USD) uniformly. All product prices, order amounts, refund amounts and other transaction data are calculated and displayed in USD, avoiding exchange rate conversion errors and inconsistent settlement standards.
All payment channels on the website are safe, formal and encrypted, which can effectively protect customers’ payment information and personal data security. We strictly abide by global network transaction security specifications and will never disclose or privately use customers’ payment information and shopping data. After the customer completes the payment, the system will automatically confirm the order and enter the processing queue, with the whole process transparent and traceable.

3. Return & Refund Policy

We provide a generous and customer-friendly return and refund service to fully protect every customer’s shopping experience. We support a 60-day return window for all products. Within the valid return period, customers can apply for a return service for any reason, including but not limited to inappropriate size, inconsistent personal aesthetic expectation, unsatisfactory wearing experience, product quality problems and other legitimate reasons.
When applying for a return, customers need to ensure that the returned products are kept intact, with no man-made damage, serious wear, dirt or missing accessories, and maintain resalable conditions. After we receive and verify the returned products to be compliant with the return standards, we will initiate the refund process immediately. Our standard refund processing cycle is 5 to 10 working days. The full refund amount will be returned to the customer’s original payment account without any deduction.
This return and refund policy is applicable to all products sold on the website, with no category restrictions or order amount thresholds. We always respect every customer’s consumption choice and experience, and do not set complicated review procedures and harsh return barriers.

4. Customer Consultation & Communication Channel

We provide exclusive and convenient customer consultation services for all users. For any pre-sales consultation, product parameter inquiry, size matching guidance, order status query, logistics progress feedback, after-sales return and refund application, service problem feedback and other needs, customers can contact us through the independent Contact Us page on our official website.
Our professional customer service team will respond to customer messages and solve related problems in a timely and efficient manner. We maintain a professional, patient and rigorous service attitude for every consultation, ensure that all customer doubts can be effectively solved, and guarantee smooth communication throughout the shopping process.

5. Service Tenet & Commitment

We have always taken customer satisfaction as the core service tenet, and take transparent pricing, reliable logistics, generous after-sales and professional consultation as our long-term service commitments. Different from ordinary cross-border shopping platforms with many hidden rules and threshold restrictions, we always adhere to sincere operation, completely eliminate additional charges and consumption barriers, and let every customer enjoy high-quality products and reassuring services at a fair price.
We will continuously optimize our service system according to customer feedback, upgrade logistics efficiency, simplify after-sales procedures, and improve consultation response quality, so as to provide global customers with a more perfect, safer and more comfortable online shopping experience.