This Shipping Policy outlines the complete shipping, processing, delivery and customs rules for all orders placed on our official website. The policy applies to all customers and all product categories, delivering standardized and transparent logistics service standards. By placing an order on our website, you acknowledge and agree to all terms specified in this shipping policy.
1. Order Processing Time
All submitted orders will be reviewed and processed systematically after successful payment confirmation. Our standard order processing and shipment arrangement period is 1 to 3 working days. All orders are arranged in processing sequence, and we will complete product sorting, packaging and outbound delivery as efficiently as possible. Short-term processing delays may occasionally occur due to system maintenance, inventory adjustment and order peak periods, and we will always advance the shipment progress in the fastest way to reduce customer waiting time.
2. Standard Delivery Time
We adopt mature and stable global logistics distribution channels to deliver products to destinations around the world. After the order is successfully shipped, the standard delivery cycle is 6 to 12 working days. The actual delivery time is affected by regional logistics efficiency, local customs clearance progress and objective transportation conditions. The delivery cycle we announced is a stable reference time range, excluding unexpected delays caused by objective factors beyond our control.
3. Customs and Tariff Regulations
We take full responsibility for all tariffs and customs clearance fees incurred during the international transportation of products. All related customs costs are borne entirely by our side. Customers do not need to pay any additional customs fees, handling charges or other miscellaneous expenses during the whole process of order receipt. There are no hidden charges in cross-border transportation, ensuring every customer enjoys a clear and worry-free shopping experience.
4. Currency Settlement Standard
All order settlement related to product transactions and logistics services on our website adopts unified USD settlement standard. All related expense data and order information are calculated and displayed in a unified currency mode, which ensures standardized and consistent order settlement and avoids confusing settlement problems caused by exchange rate differences.
5. Logistics Tracking and Order Inquiry
Once the order is shipped, customers can track the real-time logistics status through the official logistics query channel. If you encounter abnormal logistics status, delayed delivery, order information query difficulties and other problems during the transportation process, you can submit consultation and demand through the Contact Us page on the website. Our service team will timely check the order logistics progress and provide professional reply and solution guidance.
6. Shipping Exception Instructions
In case of objective force majeure factors including extreme weather, regional traffic control, customs temporary inspection and other uncontrollable situations, the delivery time of the order may be appropriately extended. We will actively follow up the abnormal order progress, record the logistics situation in real time, and feed back the latest status to customers in a timely manner. We will try our best to coordinate logistics resources to minimize the impact of objective factors on order delivery.
7. Policy Update Rules
We reserve the right to adjust and optimize the content of the shipping policy according to the actual operation and logistics service upgrade. All updated policy contents will be displayed on the website page in a timely manner. Continued use of the website and continued shopping behavior will be deemed as recognition and acceptance of the latest shipping policy terms.
